MELODYAMOR VALUES YOUR PRIVACY AND THE SECURITY OF YOUR DATA. THIS POLICY EXPLAINS HOW WE COLLECT, PROCESS, AND ANONYMIZE YOUR INFORMATION IN FULL COMPLIANCE WITH LGPD AND GDPR.
1. Commitment to Privacy and Data Protection
At MelodyAmor, we are firmly committed to safeguarding the privacy and security of all personal details shared by our users. This policy operates in strict alignment with Brazil's General Data Protection Law (LGPD) and, secondarily, the European Union's General Data Protection Regulation (GDPR).
2. Personal Data We Collect
To provide our customized music services, we collect the following categories of data: • Contact Details: Your name and email address, required for transactional records and electronic song delivery. A WhatsApp phone number is optional while that channel remains disabled in the MVP. • Customization Information: Personal stories, names, dates, memories, and style preferences entered by you in our song configurator. • Technical Metadata: Your IP address, essential functional cookies, and local browser language settings.
3. How We Process Your Data
The collected personal data is used strictly for the following purposes: • Lyric Generation: Processing your submitted stories via third-party AI language models to write customized song lyrics. • Audio Rendering: Synthesizing the final song based on the lyrics edited and approved by the customer. • Digital Delivery: Delivering customized audio player links by transactional email. • Billing & Auditing: Securely processing payments via Stripe and recording attempt logs for legal and tax compliance.
4. Data Minimization & 30-Day Anonymization Pipeline (Critical)
Under the data minimization principles of LGPD and GDPR, MelodyAmor enforces a strict policy for deleting personal stories. To protect your private memories and secrets, all descriptive story details submitted in the configurator ('storyPayload') will be IRREVERSIBLY DELETED AND ANONYMIZED from our database servers exactly 30 (thirty) calendar days after the successful delivery of your order. We retain only basic transactional invoices (date, price, and email) to comply with tax and audit regulations.
5. Shared Information with Third-Party Providers
To execute your request, we share necessary details with the following infrastructure providers: • Partner AI platforms to compose the lyrics and synthesize the custom music. • Payment Services (Stripe) to securely handle card payments and financial transactions. • Delivery Services (SMTP servers) to send order updates and the final shareable link.
6. Essential Cookies and Local Storage
MelodyAmor does not engage in behavioral advertising or use third-party tracking networks. We utilize cookies and browser local storage ('LocalStorage') solely for essential client features: saving current configurator drafts so you don't lose your answers, remembering your interface language preference, and tracking checkout redirection.
7. Your Data Protection Rights
Pursuant to LGPD and GDPR, you possess full legal rights regarding your personal information, including: • Requesting confirmation of data processing; • Accessing your collected personal data; • Requesting rectification of incomplete or incorrect details; • Requesting immediate deletion or anonymization of unnecessary data; • Withdrawing your consent at any time (which will prevent the delivery of any pending custom songs).
8. Contact & Data Protection Officer (DPO)
To exercise any of your privacy rights or to resolve questions regarding our data practices, please contact us directly at our official privacy email address: support@melodyamor.com. We respond to all privacy-related inquiries in accordance with statutory LGPD timelines.